![]() ![]() This will also grandfather you in to the old (cheaper) pricing. ![]() For core Sales and Service modules that you know you want to buy in 2016, lock in to gain immediate cost-savings benefits. If you are ready to buy now and happy with yesterday’s pricing and packaging, get your ducks in a row so you can buy before the deadline. While some might make out well, this type of behavior is reminiscent of the shelfware disasters we lived through in the 1990s and early 2000s. Though the grandfather clause may create interest in proactively buying solutions without being sure if you will use them, we advise against this. Often, the business is off and running without having a full understanding of its needs. We still too often see clients who have not done enough analysis to understand what package (Professional, Enterprise, Unlimited) aligns to their needs. So, what should you do about it? Our key recommendations are: Those who already have yesterday’s solutions are grandfathered in to the old pricing, but they will automatically get the new features.New customers and existing customers who want to buy new modules still have a few months to get “classic” pricing (until Q2 2016).(Existing customers will get these better capabilities, too.) ![]() Salesforce is offering better capabilities in each of the editions. Salesforce’s new pricing is not a straight increase for apples-to-apples capabilities. ![]() But before too much backlash ensues, here are three key points to keep in mind: This is the first real change the vendor has made to core edition pricing since its inception in the late 1990s, and the vendor believes it is time for a change.įorrester’s take: Any way you cut it, the new Salesforce pricing comes across as an increase across core modules - which will likely frustrate many Salesforce customers who have already seen price hikes and who are spending millions annually on this disruptive, next-generation business platform focused on helping companies become customer-obsessed. Salesforce’s take: The software-as-a-service (SaaS) behemoth believes this new pricing and packaging will simplify the ever-growing product set and better align pricing to the reality of what buyers are consuming. Both Sales and Service Cloud will still come with Force and Chatter. Instead, there will be a bundled price for customers who choose to buy Sales and Service Cloud seats together. The new packaging breaks this model and means that a Service Cloud buyer will no longer get full access to Sales Cloud. In the past, Salesforce packaging was analogous to Russian dolls: Service Cloud encapsulated Sales Cloud, which encapsulated Force, which encapsulated Chatter.
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